Terms and Conditions
Postage and Packing
All items are beautifully presented in a printed black box.
I aim to dispatch orders within 2 weeks where possible. I take every step to ensure that your gift arrives in perfect condition and all orders are shipped within the UK by Recorded Delivery.
UK Shipping Costs:
All goods shipped FREE of CHARGE
Overseas Shipping Costs:
Overseas orders are shipped by Royal Mail International Signed For Air Mail at a cost of £8.
Payment
Orders are processed via Pay Pal; by Cheque or by Direct Bank Transfer (details on application).
Returns
I sincerely hope that you will be delighted with your product. If, however, you have ordered something which is not suitable you can return it within 14 days of receipt for a full refund unless the item(s) have been specially commissioned. The items must be returned in their original condition. Please ensure they are packed carefully and enclose a note of explanation. The goods are your responsibility until they are received in my studio. Postage and Packing charges are only refundable for manufacturing faults, damage to goods, errors of description or in other cases at our discretion.
Please note that for reasons of hygiene, earrings are non-returnable and non-refundable.
Description of Goods
Every effort has been taken to ensure that I have described my products as accurately as possible. Images shown on the website may differ slightly from the actual product as variations in screen resolutions and browsers can vary and as such are beyond our control. Also, due to my pieces being hand-made by me, some slight variation may occur with each item. Stones being an organic form can vary in colour too. Every item is one of a kind. All my jewellery is Hallmarked where lawfully required i.e. over 7 grams in weight.
Commissions
Please feel free to contact me with any questions or requests for different stones or variations. I am very happy to take on any commissions or reconfigurations. Regarding Ring Sizes, I need to know your size. Any jewellers will size you or contact me and I can send you a paper Ring Sizer.